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sarah gilligan |
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Northcote St, Northcote, VIC 3070, Australia
I just had a dreadful experience at Pulse pharmacy in Northcote. I was accused of lying, treated with suspicion and contempt.. all as I was trying to return a completely unused pair of sunglasses with tags still on and reciept intact that I bought from them under 30 days ago.
I was dragged into store policy discussions with staff and told they were unable to do anything because it was the law! They confused store policy that obviously allows them no discretion with LAW and had the stupidity to try and throw that at me.
I then witnessed a staff member complain loudly about me in front of others. I can not believe the lack of understanding about customer service and for a $30 pair of sunglasses they just lost a heap of business.
